1Who Can Write a Review

• You can review a clinic after you sent it a booking request in the TravelKorea app and the clinic confirmed your visit (or our team did, after a check). Requests sent from the website or from older versions of the app can't be reviewed.
• Reviews need a free patient account: you sign in with your email address and a code we email you. Write your review signed in to the account your booking request belongs to, on any phone, up to 90 days after the visit date. A request sent from a phone joins your account when you sign in on that phone. We may send one notification a few days after your visit to ask how it went.
• One review per booking request. You must be 14 or older.
• Clinic owners and staff can't review their own clinic: a phone that was ever used to sign in as a clinic's owner, any phone signed in to the same patient account, and an account that uses the owner's email address can never review that clinic. Clinics must not review competitors either.
• The clinic records each visit as visited, did not attend, cancelled, or not a real request. We never confirm a visit automatically. If you think the clinic recorded your visit wrongly, you can ask us to check from My requests in the app. Our team decides, and may ask you or the clinic for proof (for example, a written confirmation from the clinic).

2What a Review Shows

• Your overall star rating and ratings for service, value and communication. A rating for the doctor appears only when the clinic's visit record names the doctor you saw: you never choose or name a doctor yourself.
• Your text, and the display name you choose (by default “TravelKorea patient”).
• The month of your visit, never the exact day. Only if you choose: your country flag and the treatment you had.
• Never your name, email address, phone number, app ID or account. But the clinic will know the review is from you: it has your name and contact details from your booking request, and its dashboard shows which of its booking requests has a review as soon as you send it (even while we are still checking it).
• Reviews are translated automatically for readers of other languages unless you turn translation off when you write the review. Readers can always see the original text.

3What's Allowed and What Isn't

4How We Check Reviews

• We publish reviews that follow these guidelines and reject those that don't, telling you why. You can then rewrite a rejected review and send it again.
• We don't change your words, and we never publish or reject a review because it is positive or negative.
• We may later hide or remove a published review that breaks these guidelines or the law. Every decision is recorded.
• Reviews never appear in clinic offers, advertising or promotions.

5Clinic Replies

• A clinic can post one public reply to each review of the clinic, and edit it later (shown as edited).
• Clinics can reply, but they cannot edit, hide or remove reviews. Only our team can, and only under these guidelines.
• Replies must not contain prices or amounts, phone numbers, links, email addresses, or advertising claims such as “best”, “No.1” or “guaranteed”; replies that do are refused. A reply must never reveal anything about the patient that the patient didn't write in the review.
• Replies can be reported like reviews, and our team hides replies that break these guidelines. Replies are translated automatically unless the clinic turns this off.

6Reporting and Blocking

We may stop a phone or a patient account from writing reviews and reports if it repeatedly breaks these guidelines. A blocked account that is deleted can't sign up again with the same email address. A clinic that manipulates reviews (for example by rewarding them or confirming visits that didn't happen) may have its listing taken offline.

7Deleting Your Review

You can delete your review at any time in the app (Profile > My reviews), or delete your patient account with all your reviews (Profile > Account > Delete account, see Account deletion). Delete my data on a phone deletes only the reviews from that phone that don't belong to an account. A deleted review disappears together with the clinic's reply. If our team had already removed or hidden it, its text and personal details are deleted but a record of our decision stays, so that visit cannot be reviewed again. See our Privacy Policy for how we handle your data.