1Delete It in the App

1. Open the Travel Korea app on a phone where you are signed in.
2. Go to the Profile tab and tap Account.
3. Tap Delete account, read what will happen, and confirm.

You are signed out on every phone straight away. If you are not signed in on any phone, sign in again with your email address first (we email you a 6-digit code).

2Can't Open the App?

Email us at it@travigeon.com from the email address of your account, with the subject “Delete my account”. We only act on requests sent from that address, so nobody else can delete your account. We delete it and reply to confirm when it is done.

3What Is Deleted

• Your account and its email address, and the sign-in on every phone.
• Every review you wrote, with the clinic's replies, reports and translations attached to it. If our team had already removed or hidden a review, its text and personal details are deleted, but a record of our decision stays, so that visit cannot be reviewed again.
• Your account's alerts and consent records, and the sign-in codes sent to your email address.

4What Stays

• Booking requests leave your account and your phones, but the clinic keeps its copy so it can still reply to you. To have a request deleted, ask the clinic, or email us at it@travigeon.com.
• A record that the account was deleted, with a copy of your consent history, kept for up to 3 years as proof of consent.
• If our team had blocked the account for breaking our Review Guidelines, a scrambled fingerprint of its email address (not the address itself) is kept with the block, so the same email address can't sign up again.
• Settings saved on a phone (such as saved clinics, offer alerts and notification choices) belong to that phone, not to your account. To delete them too, use Delete my data on this phone in Profile > Notifications, or uninstall the app.

Clinic owner accounts are deleted differently (with your password, in the app's Profile tab). See our Privacy Policy for the details of both.